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Thread: Wake up calls

  1. #1
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    Default Wake up calls

    I was wondering if anyone out there is using a company to verify if the driver is on the way in the early morning. I have one driver, who I find always have a feeling that he might not get up. He has never had a no show, but a close call once. Now I am living with this fear, and I can't sleep well.

    I don't want to deal with Arnold at Limolive24, bunch of irresponsible folks there....

    Can you recommend any wake up call company, or a company who would verify such, and if they can't get in touch with driver, call our company number to update?

    ~Dee

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    Senior Member Billy Bob's Avatar
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    Please allow me to offer first hand advice. If there is any doubt that your driver will not wake up, do not accept the run.

    We had an incident where a meeting planner used another service over ours. They had a 4:00 AM pickup and ours was a 4:30 AM pickup. Their passengers informed our driver that they were our passengers. Unfortunately we believed that they were the correct passengers. Our passengers called and verified that we had a sedan in route. We were close enough to return the passengers to the Hotel and retrieve the correct passengers. Their response was that they were going to miss their flight. Not our problem. In the meantime the meting planner had a hissy fit that we would not transfer her passengers. She could not understand why the other company could not transfer our passengers.

    I informed her we are aware of the other company and their driver is not going to show up.
    Words of wisdom, worried about a driver not capable of being on time, TURN DOWN THE RUN.

  3. #3

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    You could set your alarm clock and call the driver yourself or do the run yourself. But if your not comfortable with that, like Billy said, turn it down.

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    Quote Originally Posted by LGAL View Post
    You could set your alarm clock and call the driver yourself or do the run yourself. But if your not comfortable with that, like Billy said, turn it down.
    If you have GPS on the car you can check it really quick to make sure the vehicle is moving or idling at the time they are supposed to be leaving the garage. The real solution is to find someone who you would never question whether or not they are going to show up for the trip.

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    Senior Member Cedar Mill Limousine's Avatar
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    Quote Originally Posted by brandon1 View Post
    If you have GPS on the car you can check it really quick to make sure the vehicle is moving or idling at the time they are supposed to be leaving the garage. The real solution is to find someone who you would never question whether or not they are going to show up for the trip.
    I'd agree with all of that. I used to make our chauffeurs call 2 hours before pickup time (my sleep habits definitely suffered). They used to always ask why I didn't trust them. I do not trust anyone - we are all human and screw up. I would suggest if you are worried about your sleep you start investing in a night manager to handle such things. This industry requires supervision 24/7...otherwise, you are just one of those "other" companies.
    Rich Rottier
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    Quote Originally Posted by brandon1 View Post
    If you have GPS on the car you can check it really quick to make sure the vehicle is moving or idling at the time they are supposed to be leaving the garage. The real solution is to find someone who you would never question whether or not they are going to show up for the trip.
    And if it isn't, then what? You are going to have to find some way to cover the trip last minute and if it is that early in the morning, you are talking about waking someone else up and getting them dressed, too the garage, etc. A car is still going to be late.
    Tim Wiegman, Jr.
    Boulevard Limousine
    Travel Confidently!
    Serving Kansas City, Lawrence, Topeka
    http://www.BoulevardLimoKC.com - Kansas City Limos
    KC Airport Car Service

  7. #7
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    Default Re: Wake Up Calls

    Hi Dee,

    On behalf of LimoLive24, I would like to learn more about your comments regarding "Arnold" or anyone else at LimoLive24 being irresponsible. I am not familiar with your company name based upon your tag, but we realize you are opting to being a vocal prospective, or former customer.

    Give us a call at LimoLive24, come out of the shadows, and let's have a candid conversation regarding your comments on this forum which we find to be misleading, malicious, and irresponsible behavior on YOUR part. However if you're simply a keyboard warrior, then we'll probably not continue to use this forum or medium in keeping an open dialogue with you.

    Ask for Jason "Mr. Responsible" Bishop at your convenience.
    800.676.9095

    P.S. We successfully process hundreds of wake up/status calls EVERY MORNING/EVENING.

    Quote Originally Posted by bluelimos View Post
    I was wondering if anyone out there is using a company to verify if the driver is on the way in the early morning. I have one driver, who I find always have a feeling that he might not get up. He has never had a no show, but a close call once. Now I am living with this fear, and I can't sleep well.

    I don't want to deal with Arnold at Limolive24, bunch of irresponsible folks there....

    Can you recommend any wake up call company, or a company who would verify such, and if they can't get in touch with driver, call our company number to update?

    ~Dee
    Last edited by JBLL24; February 15th, 2016 at 07:07 PM.

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    Quote Originally Posted by JBLL24 View Post
    Hi Dee,

    On behalf of LimoLive24, I would like to learn more about your comments regarding "Arnold" or anyone else at LimoLive24 being irresponsible. I am not familiar with your company name based upon your tag, but we realize you are opting to being a vocal prospective, or former customer.

    Give us a call at LimoLive24, come out of the shadows, and let's have a candid conversation regarding your comments on this forum which we find to be misleading, malicious, and irresponsible behavior on YOUR part. However if you're simply a keyboard warrior, then we'll probably not continue to use this forum or medium in keeping an open dialogue with you.

    Ask for Jason "Mr. Responsible" Bishop at your convenience.
    800.676.9095

    P.S. We successfully process hundreds of wake up/status calls EVERY MORNING/EVENING.
    Um...I think you should do some referencing in your client database. The user's ID is "bluelimos" and it says New Jersey as the location. The contact person is named Dee. I don't really see how Dee is hiding in the shadows as you proclaim, Jason.

    I can tell you that I once looked at using your service and after seeing the LL24 booth at a few shows and how you approached marketing to our industry, I was rather appalled and did not appreciate the approach at all and I know several women that were offended and put off as well.

    Now, after reading a few responses here in this forum and how you have decided to handle them, I don't understand what your plan is on attracting new clientele if all you do is attack your customers, regardless of whether they are former or current clients, because they are not satisfied with your services. It is obvious that you feel they are wrong and you are right and that is a very bad attitude to have when working in the service industry. None of us are perfect, and I have definitely had my moments, but sometimes you need to take your hat in your hand, apologize regardless of who was right and wrong, and work through the situation to achieve some less of client satisfaction in any sort of service-oriented industry so that you can have success.
    Tim Wiegman, Jr.
    Boulevard Limousine
    Travel Confidently!
    Serving Kansas City, Lawrence, Topeka
    http://www.BoulevardLimoKC.com - Kansas City Limos
    KC Airport Car Service

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    Tim,

    LimoLive24 does not haphazardly respond to inquiries, feeds, or threads prior to due diligence. My comment regarding "Dee" of "bluelimos" coming out of the shadows is on par simply because "Dee" has never been a client of LimoLive24 since new management and ownership took place over 4 years ago. This has been confirmed. Therefore, unless Dee operates as different DBA's we are not familiar with Dee or Blue Limos. Therefore, if she references our company, and we have no dealings with her, we need to meet the issue head on and find out just what her opinion or feedback is based on. In Dee's thread of seeking a wake up service, while discrediting LimoLive24 from the get go, leaves me as a reader scratching my head while she is referencing a person named "Arnold" and "folks being irresponsible" without citing any details. Stories, claims, and news threads can only be as good as the source and there are always two versions to every story.

    I am not quite sure of how our approach on marketing offended you or other women? Every service is not for everyone. However I am sorry that our booth offended you to the point where you felt "appalled" and that it ruined your experience at any trade show. That is not our intention. However our growth and momentum has obviously proved to have various different perceptions. Therefore we are proud of our current and future marketing strategies in continuing support of the industry.

    Lastly, I appreciate your feedback on responding on forums as far as customer service. However, and again, there are two versions to every story. So being in the right or wrong is not important to us, however, getting a point across is vital because as a service provider we need to not only protect our business, but educate present, past, and future customers as well.

    While it may be in your interest as a service provider to be hat in hand to your customers, that simply demonstrates that you would rather keep the peace then to meet an issue head on, concede to issues when need be, however going hat in hand for example in situation like this thread is simply not an option because we do not know who "Dee" or "Blue Limos" is. Tim, do not misunderstand. We LOVE our clients. We are very appreciative of the customers who have continued to support our 9+ years in business. However, we do not operate by the motto "the customer is always right." We are realists, and very up front. We have relationships with our customers that go a very far way simply due to our candidness. While your feedback is appreciated we respectfully disagree with your philosophy.

    Thank you for your two cents Sir, your feedback and recommendations are noted.

    Best wishes to you and your organization

    -LimoLive24 Team

    Quote Originally Posted by BLVD Limo View Post
    Um...I think you should do some referencing in your client database. The user's ID is "bluelimos" and it says New Jersey as the location. The contact person is named Dee. I don't really see how Dee is hiding in the shadows as you proclaim, Jason.

    I can tell you that I once looked at using your service and after seeing the LL24 booth at a few shows and how you approached marketing to our industry, I was rather appalled and did not appreciate the approach at all and I know several women that were offended and put off as well.

    Now, after reading a few responses here in this forum and how you have decided to handle them, I don't understand what your plan is on attracting new clientele if all you do is attack your customers, regardless of whether they are former or current clients, because they are not satisfied with your services. It is obvious that you feel they are wrong and you are right and that is a very bad attitude to have when working in the service industry. None of us are perfect, and I have definitely had my moments, but sometimes you need to take your hat in your hand, apologize regardless of who was right and wrong, and work through the situation to achieve some less of client satisfaction in any sort of service-oriented industry so that you can have success.
    Last edited by JBLL24; February 16th, 2016 at 04:08 PM.

  10. #10
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    Quote Originally Posted by JBLL24 View Post
    Tim,

    LimoLive24 does not haphazardly respond to inquiries, feeds, ......................
    Best wishes to you and your organization

    -LimoLive24 Team
    Jason, you should talk to Aarnie/Arnold about it. Why I can remember the name even after 5 years, because of the damages that were done to our revenue. That was another thing, when my passenger called, they couldn't find a reservation, they couldn't locate driver, nor they could locate me, and my passenger were on hold for 20 minute. Airport to their home was less of a trip. Anyways, now you can't find me in your past records; only proves nothing has changed. If you want to be honored, try working somewhere else. People on this forum have been around for a long time, don't come out of no where with fancy words trying to polish your company's reputation, its not going to change anything.

    ~Dee

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    I am requesting the admin to remove limo live folks from here. They have nothing to offer, and they are looking ways to advertise by invading and changing the thread that they see any opportunity to it.

    So, if anyone uses any service for wake up calls, please let me know. I would love to try them for once.

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    Quote Originally Posted by bluelimos View Post
    I am requesting the admin to remove limo live folks from here. They have nothing to offer, and they are looking ways to advertise by invading and changing the thread that they see any opportunity to it.

    So, if anyone uses any service for wake up calls, please let me know. I would love to try them for once.
    I have been following and feel confident that long time standing members of this forum can take care of business. If it gets out of hand, I will step in.
    Airport Limo Service Spring Hill, Brooksville, Citrus County FL
    http://gunnysairportlimo.com/tampa_a...ce_spring_hill

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    Thanks Gunny. Since this thread is not going anywhere, Here is an update about Uber from NJ.

    http://uberpeople.net/threads/uber-d...station.60509/


    http://www.northjersey.com/news/busi...port-1.1509286

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    Quote Originally Posted by bluelimos View Post
    Thanks Gunny. Since this thread is not going anywhere, Here is an update about Uber from NJ.

    http://uberpeople.net/threads/uber-d...station.60509/


    http://www.northjersey.com/news/busi...port-1.1509286
    "taxi drivers in Newark and elsewhere in New Jersey complain that Uber drivers are not properly licensed or insured"

    For the life of me I can't understand why Uber doesn't put the $30k liability on their cars as NJ Taxicabs are required to have. I mean, how much can $30k liability cost? Not that $15k per person or max of $30k will pay for much more than a band aide but come on Uber, you can afford it.
    Airport Limo Service Spring Hill, Brooksville, Citrus County FL
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  15. #15

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    Back on track here... Limousine Call Center handles my wake up calls. In the past 2000+ trips over the past 2 years, my company has missed 1 early morning pickup. Immediately after that incident, I had LCC start doing wake up/en route verification calls and haven't had another incident to date. As long as you give them instructions on when to call and what to do when a driver doesn't answer, they'll do it. LCC is probably smaller than LL24 but I feel that they give me more personal service.
    Andrew Armitage
    Vintage Chauffeuring LLC
    Andrew@VintageChauffeuring.com
    www.VintageChauffeuring.com

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