Results 1 to 3 of 3

Thread: Another Town Car recall 14S25

  1. #1
    Member
    Join Date
    Nov 2008
    Location
    Seattle, Wa.
    Posts
    92

    Default Another Town Car recall 14S25

     Copyright 2014 The Lincoln Motor Company – A Ford Motor Company Brand
    The Lincoln Motor Company
    P. O. Box 1904
    Dearborn, Michigan 48121
    November, 2014

    * * * IMPORTANT SAFETY RECALL * * *

    Safety Recall Notice 14S25 / NHTSA Recall 14V-704
    Aviso de Revisión de Seguridad 14S25
    Mr. John Sample
    123 Main Street
    Anywhere, USA 12345
    This notice applies to your vehicle, 12345678901234567.
    This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

    The Lincoln Motor Company has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above.
    We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
    What is the issue?

    On your vehicle, it may be possible that the upper intermediate steering shaft was serviced incorrectly during previous repairs for Safety Recall 13S08 or Regional Program 13R01. If serviced incorrectly, it is possible for the upper intermediate steering shaft to separate, resulting in a loss of steering control.
    What will Lincoln and your dealer do?
    The Lincoln Motor Company has authorized your dealer to inspect the upper intermediate steering shaft and steering column lower bearing and repair as needed, free of charge (parts and labor).
    How long will it take?
    The time needed for this repair is less than one-half day. However, due to service scheduling requirements, your dealer may need your vehicle for a longer period of time.
    What should you do?
    Please call your dealer without delay and request a service date for Safety Recall 14S25. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter.
    If you do not already have a servicing dealer, you can access www.Lincolnowner.com for dealer addresses, maps, and driving instructions.
     Copyright 2014 The Lincoln Motor Company – A Ford Motor Company Brand
    What should you do?
    (continued)
    The Lincoln Motor Company wants you to have this safety recall completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. The Lincoln Motor Company can deny coverage for any vehicle damage that may result from the failure to have this recall performed on a timely basis. Therefore, please have this recall performed as soon as possible.
    Please note: Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
    Have you previously paid for this repair?
    If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct procedure was used.
    You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to upper intermediate steering shaft replacement. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
    Refund requests may also be sent directly to The Lincoln Motor Company. To request your refund from Lincoln, send the refund request with all required documentation, including your original repair receipt (no photocopies), to The Lincoln Motor Company at P.O. Box 6251, Dearborn, Michigan 48121-6251. Refund requests mailed to this address may take up to 60 days to process. Your original receipt will be returned to you.
    Detailed information regarding eligibility for Lincoln's reimbursement program and documentation requirements may be obtained by contacting our Customer Relationship Center at 1-866-436-7332.
    What if you no longer own this vehicle?
    If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner.
    You received this notice because government regulations require that notification be sent to the last known owner of record. Our records are based primarily on state registration and title data, which indicate that you are the current owner.
    Can we assist you further?
    If you require further assistance in getting your vehicle repaired promptly and without charge, please contact your dealership's Service Advisor.
    RETAIL OWNERS: If you have questions or concerns, please contact our Customer Relationship Center at 1-866-436-7332, where one of our representatives will be happy to assist you. Or visit us at www.Lincolnowner.com.
    For the hearing impaired call 1-800-232-5952 (TDD). Representatives are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time).
    Si necesita ayuda o tiene alguna pregunta, por favor llame al Centro de Relación con Clientes al 1-866-436-7332 y presione 2 para Español.
    FLEET OWNERS: If you have questions or concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, choose Option #3, and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). Or you can contact us at www.fleet.ford.com.
     Copyright 2014 The Lincoln Motor Company – A Ford Motor Company Brand
    Can we assist you further?
    (continued)
    If you are still having difficulty getting your vehicle repaired in a reasonable time or without charge, you may write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 or call the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to www.safercar.gov. Reference NHTSA Safety Recall 14V-704.
    Thank you for your attention to this important matter.
    The Lincoln Motor Company

  2. #2
    Senior Member
    Join Date
    Apr 2008
    Location
    N.C. - Raleigh/Sanford/Pinehurst
    Posts
    514

    Default

    Steve, do you know what model years this pertains to?
    Jerry Thomas

  3. #3
    Member
    Join Date
    Nov 2008
    Location
    Seattle, Wa.
    Posts
    92

    Default

    '05 thru '11, it's basically a rework of a previous recall. Not all cars are involved.

    Steve

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •