Those amounts are chump change Timmy and just a part of doing business. Hardly worth the breath to mention...but....if you want to worry about that, raise your rates $7 per hour, give your chauffeur $5 and use the rest for the employer cost to cover the joy of having employees so you can go golfing.
Jim A. Luff
Contributing Editor & Consultant - LCT Magazine
Limousine Scene - An Award Winning Company Since 1990
Limousines, Sedans, Vans, Charter Buses, Limo-Buses, Wheelchair Vans www.limousinescene.com
another thought on this...the future that they are living into (That of the client not tipping) also dictates their lack of action, lack of service, lack of professionalism, relatedness, etc. It's always the future we are living into that dictates our present ways of being and acting.
Thanks for your share. It really is remarkable the contribution your attitiude is to this industry.
[QUOTE=Cedar Mill Limousine;108176]I would disagree 100%. I have been an "employee" for different industries since around 1994. Tip was never a thought in any of those industries (carpenter, asphalt paver, trucker). I have received tips in all of those industries. I have known a few waitresses over the years, and it has always bothered me that they actually "work" for tips. By this, I mean that their pay is so low that they actually live on tips. Tips are supposed to be a gift for exceptional service. If you train your staff right you shouldn't have to worry how their service is and that holding back some income depending on their service. Like I said above, we have included a 20% gratuity on all of our prices for over 2 years now. Our chauffeurs routinely get "tipped" even though we have already included a 20% tip on the cost and they tell the customers that tip is already included and refuse it once. The customer still wants them to have this "gift". What changed my mind on the whole "mandatory tip" is a run I did myself 3 years ago. The customer found us on LDC. At that time (and I am unsure if LDC ever "fixed" this - one of the main reasons I will not use them anymore), LDC would not offer a "point to point" rate other than AP runs. In our market, a very large majority of our customers just want a luxurious ride from NW Indiana to Chicago and then brought back later on. We found a way to get around LDC's pricing so our "point to point" rate would show up. This customer was so happy that she found a service that would do this. Why she just didn't call the other companies to ask if they would offer this is beyond me as every company in our market does, but all I can say is that we had a wonderful phone conservation and she booked it on the spot. She sent a thank-you letter before we even did the run. That night came, I was the chauffeur, and everything was spot on. At the end of the night when I dropped them off, everyone went inside except her. She was almost in tears telling me how impressed she was and how much fun they had. She gave me a big hug and then handed me a wad of cash. Our tip was not included at that time and I never count out cash in front of the customer if it is "extra" (if it is what is owed - always count it out in case they accidentally put extra in and didn't mean it. If paid in full and they are "tipping" you, never count it out - just be happy they gave you something) and put in in my pocket. I still remember the look of happiness in her eyes. When I got in the car, I pulled the money out and counted it - $60. This was a $400 run. Honestly, I wasn't mad because I knew she truly felt like she over-tipped me. A week later she emailed a second thank you note with a bunch of pictures they took so we could put it on our website. The last thing I want is for our chauffeurs to get under-paid when they were spot-on. Some people just are not used to using such expensive services and do not even think of the 20% - they think a $60 tip is alot - and it is, because what percentage of people spend over $300 on a single service on one night? I like having educated customers - people now-a-days just want to know what the final cost is. I can go on and on about this, but unfortunately it is hard for me to put into words without rambling - if you train them right and hire the right people they will perform above and beyond your expectations! We have the best chauffeurs around![/QUOTE]
Now THAT's what I'm talking about!
Thank you for the welcome.
I appreciate the opportunity to contribute.
You are absolutely right, hire right and then provide support. "If you dont win, I dont win."
Edwin from my opinion do it. Alot of companies do it nowadays. I am going to be working with a company that doesn't include tips the guy told me avg drivers gross 86k, and when I asked him about tips he said you I'll make about 3k in tips!!!!!If I worked with a company that had 20% gratuity that should be 17K!! what the 3k tells me is that when the option is given to people around 60% of the people won't tip or way undertip you.I would try it out a few months see how your business does if you slow down, ect. Or if people call and complain just return their tip. Especially with stretch limos people drunk, weddings thinking it's taken car of, I would personally do it. I would just give them the price with whatever tip you charge and if they ask tell them gratuity is included.
And on a second note honestly, unless you are dealing with high end clientele where money isn't an issue, people just don't want to tip 15%-20%. Limo black car services aren't cheap then when they think of now adding another $10-20 dollars to a normal trip, most won't. It's not like the food industry where we are conditioned to pay tip because we know the people work on tip. People think I'm their mind. This guy drove me around and make twice as much money as I do in a day. They look at the high fare and think most drivers are making enough. They don't consider gas, car payments, insurance, ect. Or what the driver is getting paid if he is working hourly.