general thanks

[TANMAN]

i want to say thanks to all the people on here and a special thanks to chris dba digger all is going well first 3 runs very sucessful all rented car 1to 3 longer i would think thats a good sign

what about client servays over the phone.. i have sent out returned self stamped and enevelope with servay is that enuff HOW DO YOU DO IT

[InTheLeftLane]

TanMan; this is a marketing function and an important thought here is to make every effort to reduce your on-going cost of marketing while still maintain a professional image.

With the wide spread adoption of the Internet and email, you will want to use electronic communications whenever possible. Not at the sake of a well written personalized card, but for many marketing related functions an electronic / email communication should do very well for you. For a physical card, you get a great look with ease from SendOutCards.com (https://www.sendoutcards.com).

To effectively use the online, electronic or database model (call it whatever you want), you have to first begin collecting clients email address - not to EVER send spam, but to allow you to keep in contact and let them know when you are having promotions, special pricing, etc. - start this at the first call with the client and you'll gradually build your email database and then the cost of sending a newsletter to your clients is the cost of mouse click.

This is all preamble as to the direct question about how to handle the customer satisfaction survey - I will recommend a free online service like SurveyMonkey.com (http://surveymonkey.com/) to handle the one-off kind of use you’re talking it about. It looks professional, it is easy to use and best of all, it fits everybody's budget.

I am particularly interested in how the rest of the gang here handles this function as well.